Terms and Conditions

Effective from 17 September 2026.

By booking a consultation or service with Anna Doran Health, you agree to the following terms and conditions:

Booking and payment

Payments: Fees are in pounds sterling (GBP). Payment is taken securely via Stripe and is due at the time of booking — I do not store your card details. Your meeting link is issued once payment has been received. If you are paying from outside the UK, any currency conversion or bank charges are your responsibility.
Private health insurance: If you are using private medical insurance (for example WPA, AXA Health or Aviva), please confirm your cover and any excess with your insurer and obtain an authorisation number before we begin. Once your insurer has authorised your sessions, I invoice them directly and you pay only any excess on your policy. With WPA, where their reimbursement is lower than my fee, I will confirm the difference with you in writing before we begin. If your insurer declines your claim, or you go ahead without authorisation, the fees for those sessions are payable by you. If you are insured with AXA Health, your sessions are 40-minute Ask a Dietitian sessions.
Age requirement: My services are for clients aged 18 and over.

Cancellations, changes and refunds

Cancellations and rescheduling: Please give me at least 48 hours' notice to cancel or move a session. With 48 hours' notice or more you can reschedule free of charge, up to twice per booking, or cancel and be refunded as set out below. With less than 48 hours' notice, half the price of that session is retained, because it is rarely possible to offer the time to someone else at that point.
If you are unwell: Many of the people I work with have conditions that flare without warning. If you are too unwell to attend, tell me as soon as you can and we will move your session at no charge, however late the notice — your fee moves with it. If you would rather cancel altogether than rearrange, the usual refund terms below apply. I ask only that this is not used in place of ordinary notice, so the time can be offered to someone else where possible.
Missed appointments and lateness: If you have not joined within 15 minutes of the start time and I have not heard from you, the session is treated as missed and the price of that session is retained. If you join late we will use the time that remains, as sessions finish at the scheduled time so that other clients are not kept waiting. Discovery calls are free, so nothing is charged if one is missed; they do take up a slot, so if they are repeatedly missed I may not be able to offer more. If something genuinely unavoidable happens, let me know as soon as you can and I will always try to be flexible.
If I need to cancel: In the case of unforeseen circumstances such as illness, I may need to cancel your session at short notice. If this happens, you will be offered an alternative date as soon as possible or a full refund of anything you have paid, whichever you prefer.
Cooling-off period: Under the Consumer Contracts Regulations 2013, you have the right to cancel a booking within 14 days of purchase without giving a reason. However, if you have requested that the service begins within the 14-day period (for example, by attending a consultation or receiving your written recommendations), you agree to waive this right for any service already provided.
How refunds are worked out: Where a refund is due, you are refunded the value of the part not yet delivered. An Initial Consultation divides into the preparatory analysis of your questionnaire, food diary and any blood results (30%), the consultation itself (40%), and the written materials that follow (30%). The preparatory share applies only once you have sent those documents and I have carried out that analysis. The Health Coaching programme is valued as a £145 initial consultation divided the same way, plus five follow-up sessions at £80.80 each; sessions not yet held are refunded in full. An Ask a Dietitian session is delivered entirely within the session, so nothing remains outstanding afterwards. Where little or no work has been done, I will normally waive any deduction and refund you in full. Within the 14-day cooling-off period, this clause takes precedence over the cancellation and missed-appointment terms above.
Refunds: I do not refund services that have already been delivered. Refunds due to you are issued within 14 days, to the payment method you originally used. None of this affects your statutory rights: under the Consumer Rights Act 2015 my services must be carried out with reasonable care and skill, and if they are not, you are entitled to ask me to put things right or to an appropriate price reduction. Nothing in these terms removes those rights.

The services

Discovery calls: The free 20-minute discovery call is an opportunity for us to talk about what is going on and work out whether, and how, I can help. It is not a consultation: I do not carry out a clinical assessment or give you a personalised dietary plan during this call, and nothing said in it should be relied on as treatment. I may give general guidance — which of my services would suit you, whether a particular kind of test is generally worth having, or whether you should speak to your GP first — but anything tailored to your individual circumstances belongs in a paid consultation.
Ask a Dietitian sessions: This is a 40-minute video consultation in which we discuss your current symptoms and I give you practical dietary advice. You are welcome to bring a food diary and we will look at it together during the session. Everything takes place within the appointment: no written summary, meal plan or resources are sent to you afterwards, so please make your own notes during our time. I do keep my own clinical record of the session, as my professional body requires. This is advice and guidance rather than a full clinical assessment — if I conclude that your symptoms need a fuller look, I will tell you during the session.
Initial Consultation: Before we meet I will send you a health questionnaire and ask for a 5-day food diary. Please return these — along with any recent blood results you would like me to look at — at least 3 working days before your appointment, so that I have time to analyse them properly. If they arrive later than that I may not be able to prepare fully, and we may need to use part of the session gathering information instead. After the session I will send you a written summary, a personalised meal plan, food lists by category, and a supplement plan with doses and timing, usually within 5 working days, and always within 7. Please ask any questions about these materials within 14 days. This does not enter you into an ongoing support agreement; if you would like continued support, please book a follow-up session or the coaching programme.
Follow-up sessions: A 45-minute follow-up session is available at a reduced rate of £95 if booked within 3 months of your initial consultation. After the session I will send you updated written materials — revised food lists, meal plan or supplement guidance as needed — usually within 5 working days, and always within 7. After 3 months, a new initial consultation at the current price will be required. If you had an initial consultation with me before 7 September 2026, your follow-up will be honoured at the rate and within the window quoted to you at the time.
Health Coaching programme: The programme is 6 sessions of 60 minutes. It begins with a full initial consultation, followed by 5 further sessions in which we adjust your food lists as we test which foods you tolerate, and I send you updated materials as your plan changes. All 6 sessions are intended to be used within 2 months of your first session, so that the programme keeps its momentum. If illness or other genuine circumstances get in the way, please talk to me — I will extend the period by agreement rather than let sessions you have paid for go to waste.

Working together

Your responsibilities: Please join your sessions on time and from somewhere private with a stable internet connection, return any questionnaires, food diaries or test results by the dates agreed, and tell me about relevant medical conditions, medications and supplements so that my advice is safe and appropriate for you.
If you are asked for your GP contact details, please be aware that I may contact your GP to provide feedback on your consultation. I will always ask for your consent before doing so.
The information and advice provided during all services is for educational and informational purposes and does not replace medical advice from your doctor or medical team. Always consult your GP before making significant changes to your diet if you have a medical condition. Results are not guaranteed and may vary from person to person.
Wellbeing techniques: Alongside dietary advice I may suggest general wellbeing techniques — mindful eating, simple breathing or relaxation exercises around mealtimes, and awareness of how stress affects digestion — and I may point you towards meditation or relaxation resources produced by others. This is offered as general support for your digestive symptoms, drawing on the recognised link between stress and gut function. I am a dietitian, not a psychologist, counsellor or therapist, and none of this is psychological treatment. If you are struggling with your mental health, or if I think that is the main issue, I will encourage you to speak to your GP or an appropriate specialist.

Your information

All data held will be kept confidential and in line with the UK General Data Protection Regulation (UK GDPR). Please see my Privacy Policy for full details.
Testimonials and case studies: With your consent, anonymised case studies or testimonials may be shared on my website and social media channels (including Instagram, TikTok, WhatsApp, YouTube and Telegram). No identifying information such as your name, photo, or contact details will be shared without your explicit written permission. All content shared on social media is for educational purposes only and does not constitute individual medical or dietary advice.
Complaints. If you have any concerns about the service you have received, please contact me first at contact@annadorandiet.com so we can try to resolve them together. If you are not satisfied with my response, you may raise your complaint with one of the following bodies as appropriate: (a) Health and Care Professions Council (HCPC) — for concerns about my professional practice or fitness to practise. Email: concerns@hcpc-uk.org · Phone: 0300 500 6184 · Website: hcpc-uk.org. (b) British Dietetic Association (BDA) — for concerns about professional conduct or ethics. Email: professionaladvice@bda.uk.com · Website: bda.uk.com. (c) Information Commissioner's Office (ICO) — for concerns about how your personal data has been handled. Website: ico.org.uk.

Legal

As an HCPC-registered Dietitian (DT034558) and member of the British Dietetic Association, all services are provided in full compliance with the professional codes of conduct set by the BDA and the Health and Care Professions Council.
Liability. I provide my services with reasonable care and skill in line with my HCPC and BDA professional obligations and hold professional indemnity insurance. To the fullest extent permitted by law, my total liability to you for any claim arising out of or in connection with the services is limited to the total fees you have paid me for the specific service giving rise to the claim. I am not liable for any indirect, consequential, or economic loss, loss of earnings, or loss of opportunity. Nothing in these terms limits my liability for death or personal injury caused by negligence, for fraud, or for any other liability which cannot be excluded by law.
Governing law. These terms are governed by the laws of England and Wales. Any disputes arising from or relating to these terms or the services provided will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these terms, please contact me at contact@annadorandiet.com.